If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Disclaimers:
[email protected] does not hold responsibility for items that are shown as delivered in the tracking system but that the client reports as undelivered. Please contact your local Post Office to locate the item or your local police to report the packaging's theft.
Shipping fees are non-refundable. For items returned to[email protected]due to undeliverable addresses or issues at Customs, refunds will be issued for the net price of your item(s) minus the shipping charge.
International Shipping: [email protected]is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge that you will pay any Customs and VAT fees that may occur.[email protected] does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or undelivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or undelivered. Please contact your local postal service.
If you have any questions, send us an e-mail, the team will gladly help!