What payment methods do you accept?

 

We accept all major credit cards and also PayPal.

 

When will my order ship?

 

Once you place your order and the payment is verified, please allow up to 1-2 business days to process and ship your order. In peak periods please allow for up to 5 business days for dispatch.

 

How long will it take to receive my order?

 

On average, it will take 7-15 business days for worldwide delivery, and 3-7 business days for domestic US delivery. Due to the current pandemic packages may take up to 4 weeks to arrive in certain regions. 

 

I need to change or cancel something on my order. How can I do that?

 

If you need to change or cancel your order, please Contact Us immediately. Once your order has been processed, we will be unable to make any changes or cancellations. 

 

My order status says "Unfulfilled". What does that mean?

 

"Unfulfilled" just means that we successfully received your order! Once your order is processed and shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

 

How do I return an item?

 

If you are not satisfied with your purchase and wish to return an item, please Contact Us within 60 days from receiving your order. Any brand new product can be returned for a full refund. Please contact Customer Support with your order number as well as the reason for your return; they will schedule the return and provide you with the necessary information to move forward. Note, shipping charges are non-refundable.

 

Will shipping be covered for my returns?

 

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

 

What if the item(s) I received is defective, incorrect, damaged, or missing?

 

Please Contact Us within 60 days from receiving your order if you received merchandise that is defective, incorrect, damaged or missing. To ensure a smooth return, please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

How long is the return process, and when will I receive my refund?

 

Processing returns may take up to 5 business days from the day we receive your return. You should receive a confirmation email once your return has been processed. 

 

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 1-5 business days of receiving the returned item or cancellation request. 

I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products stocked overseas, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once! It only means they are on the way.

Why have I not received any order confirmation details?

Most times this is because you have accidentally improperly entered your email. Throughout the process, we send a couple of emails, including an order confirmation, a fulfillment notice, and a shipping notice.

 

If you believe you may have entered your email wrong please contact us and we will fix it for you as soon as possible.

 

Can I cancel my order or add items to it ?

Unfortunately, we cannot cancel orders as they are processed right after we receive them to serve you better. 

Given that we do not store any payment information, we are not able to add item(s) to an order. If this is the case, please submit another order for the additional items.

 

What time of the day are orders shipped out?

Our handling and fulfillment center works on processing orders 24/7.

Why is my tracking status saying delivered but I have not yet received my packaging?

Normally, your local Post Office will be able to find your package with their wonderful GPS system and the problem should be resolved within the next few days. In this case you would need to contact your local Postal Office to make sure that packaging was not left there when no one was home to receive it or was left at your Parcel Locker, for example.

How long do you take to answer requests?

We answer all customer inquiries within 24 hours or less.